We know that as a potential customer, you may have questions about our cleaning services. You can always contact us with any question you may have. We believe that helping our customer out is our primary responsibility and want to be as transparent as possible. That is part of our customer focused mission.
This list of questions covers most of the ins and outs of what we do, how we do it, and what we can do to solve your cleaning problems. If you have any additional questions, our staff will be glad to respond to you as soon as we can.
Thank you very much for your interest in our services.
Absolutely, that is one of our primary offers. We can set a schedule that suits you and your budget, could be daily, weekly, fortnightly, or even a customised schedule that fits in with your needs. Just remember that the more regular schedule will cost less for each clean, this is because if we clean each week the time we take to clean your property is a lot shorter than if we clean your property each fortnight, if that makes sense? No matter what the frequency of your cleaning we will arrive on time, every time, and complete whatever needs to be done.
When someone gets Covid-19, they expel droplets that sit on surfaces. Those droplets can carry the Covid-19 virus for up to three days. Our teams have been specifically trained to deep clean your home or office and make sure you won’t have to worry about becoming a Covid hot spot.
My relative just died, and their house is a mess. Can you come in and clean it and take out the rubbish?
Yes, we can. These types of clean-ups are common when a member of the family has passed away. We’ll send over a team that will not only deep clean the home but also carry off all the rubbish left behind.
Yes, we can. Performing a single cleaning is certainly a service we offer. We understand that sometimes you get behind on home maintenance and just need someone to take things back to zero. We’re here for you.
I have an event coming up at work.
Our rates are very reasonable and vary depending on the job. Your best bet is to contact us with as many details as you can and then we will quote you a price before we arrive.
Absolutely! When you make your cleaning appointment, simply let us know how our staff can enter in your absence. We’ll clean your home and when you come home from work your home will be sparkling and have that freshly cleaned smell.
Yes. You’ll find that our service pays for itself. Cleaning-related issues are the number one reason landlords use to keep your deposit. We will make sure everything is as clean as possible, so you can be refunded your full deposit.
Yes, of course. One of our services is cleaning up apartments that have had smokers or pets in them for years. Our deep cleaning service will make sure that there is no lingering cigarette or pet odour.
Mould removal is one of our specialties. Our deep cleaning service is designed to get rid of mould and make sure it doesn’t come back. Just let us know that is the service you want, and we’ll get to work.
Absolutely! Especially now that so many people are working from home, our staff are trained to clean in the client’s presence. We are happy cleaning while you are away or while you are there. It’s up to you.
Yes, we can. Helping people move into new apartments is one of our primary jobs. We can handle anything that the previous tenant did, from rubbish removal to removing old odours, and make sure that your apartment smells like a bunch of freshly cut roses..
Yes, we can. Helping people move into new apartments is one of our primary jobs. We can handle anything that the previous tenant did, from rubbish removal to removing old odours, and make sure that your apartment smells like a bunch of freshly cut roses..
You can do either, however you’ll be much better off contacting us before the event, that way we can make sure everything is clean and tidy straight away and you can get back to your normal workday.
In general, it’s a good idea to contact us three to seven days in advance. That way we can be sure to accommodate you. In some circumstances, we can come over the day you call us, but that depends on how our schedule is on that given day.
